Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. A restocking fee of 5% will be charged on returned products. No returns will be accepted after 30 days of receipt of order or without a Return Authorization Number.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@floralmerchandisingsystems.com. Please note that returns will need to be sent to the following address: FMS, 7135 Northland Drive North, Brooklyn Park, MN 55428. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@floralmerchandisingsystems.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately, within 3 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges are not accepted, but you may return your item and submit a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@floralmerchandisingsystems.com.